Terms of Service

Please read these Terms of Service carefully before using the website located at piadafood.rest (the "Site") or any services offered by Piada ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must immediately discontinue use of our Site and services.

1. Acceptance of Terms

By accessing, browsing, or using the Site at piadafood.rest, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Piada.

If you are accessing or using our services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both you individually and such entity. If you do not have such authority, you must not accept these Terms or use the services on behalf of that entity.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

These Terms apply to all visitors, users, customers, and others who access or use the Site and the services provided therein. By using our services, you confirm that you are at least 18 years of age, or if you are between the ages of 13 and 17, that you have obtained parental or guardian consent to use our services.

2. Description of Services

Piada is a food service company that provides customers with access to menu items, online ordering, and related food and beverage services. Our offerings may include, but are not limited to, the following:

• Online ordering of food and beverages for pickup or delivery
• Access to our digital menu, nutritional information, and allergen disclosures
• Loyalty programs, promotional offers, and coupons (where applicable)
• Catering and group ordering services
• Customer support and communication channels
• Informational content regarding our brand, ingredients, and food preparation practices

All services are subject to availability. Piada reserves the right to modify, suspend, or discontinue any aspect of its services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any service or feature.

Delivery services, where available, may be performed by third-party delivery providers. Piada does not guarantee delivery times and is not responsible for delays caused by third-party delivery partners, traffic conditions, weather, or other factors outside our reasonable control.

Menu items, prices, and availability are subject to change without notice. Images displayed on the Site are for illustrative purposes only and may not exactly represent the final product you receive. Actual product appearance may vary.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Site and our services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain and promptly update any information you provide to ensure it remains accurate and complete
• Keep your account credentials confidential and notify us immediately of any unauthorized use of your account
• Use the Site and services only for lawful purposes and in accordance with these Terms
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site
• Treat all Piada employees, contractors, and delivery personnel with respect and dignity

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Site for any unlawful purpose or in violation of any federal, state, or local laws or regulations
• Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site
• Transmitting any unsolicited or unauthorized advertising, promotional material, spam, or other forms of solicitation
• Uploading, posting, or transmitting any content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein
• Using any data mining, robots, scraping, or similar data gathering and extraction tools on the Site
• Attempting to decipher, decompile, disassemble, or reverse engineer any of the software or code comprising or making up the Site
• Collecting or harvesting any personally identifiable information from the Site without authorization
• Using the Site for any commercial solicitation purposes without our prior written consent
• Placing fraudulent orders or otherwise abusing our ordering system, promotional offers, or loyalty programs
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or that may harm Piada or users of the Site
• Circumventing or attempting to circumvent any content-filtering techniques we employ

Piada reserves the right to investigate and take appropriate legal action against anyone who, in Piada's sole discretion, violates these provisions, including without limitation, reporting such conduct to law enforcement authorities and terminating such user's account.

4. Account Registration

To access certain features of our Site, including online ordering and loyalty programs, you may be required to register for an account. When registering, you agree to provide truthful, accurate, and complete information. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. Piada will not be liable for any loss or damage arising from your failure to comply with this obligation.

We reserve the right to refuse registration, cancel accounts, remove or edit content, or cancel orders at our sole discretion.

5. Intellectual Property Rights

The Site and its entire contents, features, and functionality — including but not limited to all text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software — are the exclusive property of Piada and/or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights laws.

The Piada name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Piada or its affiliates or licensors. You must not use such marks without the prior written permission of Piada. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only. This license does not include:

• Any resale or commercial use of the Site or its contents
• Any collection and use of any product listings, descriptions, or prices
• Any derivative use of the Site or its contents
• Any downloading or copying of account information for the benefit of another merchant
• Any use of data mining, robots, or similar data gathering and extraction tools

Any unauthorized use terminates the permission or license granted by Piada. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Site or any portion thereof unless expressly permitted by Piada in writing.

6. User-Generated Content

If you submit, post, or otherwise make available any content on or through the Site, including reviews, comments, photos, or feedback ("User Content"), you grant Piada a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the User Content is accurate; that use of the User Content you supply does not violate any provision of these Terms; and that the User Content will not cause injury to any person or entity.

Piada takes no responsibility and assumes no liability for any User Content posted by you or any third party. Piada reserves the right, but has no obligation, to monitor and edit or remove any activity or content at our sole discretion.

7. Payment Terms

All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. If we decline an order, we will attempt to notify you using the contact information provided at the time of ordering.

Prices for products are subject to change without notice. We shall not be liable to you or any third party for any price change, suspension, or discontinuation of any product or service. All prices displayed on the Site are in United States Dollars (USD).

Payment for orders must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on the Site. By providing payment information, you represent and warrant that you have the legal right to use any payment method(s) in connection with any transaction.

You authorize Piada to charge the applicable fees to your designated payment method. In the event of a failed payment, we reserve the right to cancel your order. All sales are final unless otherwise specified in our refund policy.

Promotional codes, discounts, and loyalty rewards are subject to specific terms and conditions associated with each offer. Piada reserves the right to modify or discontinue any promotional program at any time. Promotional offers may not be combined unless explicitly stated.

For catering or large group orders, additional payment terms may apply. Please contact us at [email protected] for more information about catering payment requirements.

Any applicable taxes will be calculated and displayed at checkout. You are responsible for paying all taxes associated with your purchase.

8. Refund and Cancellation Policy

If you are unsatisfied with your order or if there is an issue with your food, please contact us immediately at [email protected]. Refund eligibility is determined on a case-by-case basis at Piada's sole discretion.

Order cancellations may be made prior to food preparation. Once an order has entered the preparation process, cancellations may not be accepted. For orders placed through third-party delivery platforms, the refund and cancellation policies of those platforms may apply.

9. Food Safety, Allergens, and Nutritional Information

Piada makes reasonable efforts to provide accurate allergen and nutritional information on its Site and in its locations. However, menu items may be prepared in facilities that also process common allergens including nuts, dairy, gluten, soy, eggs, and other allergens. Cross-contamination is possible, and we cannot guarantee that any menu item is completely free from allergens.

If you have food allergies or dietary restrictions, we strongly encourage you to speak directly with our staff before ordering. Piada shall not be held liable for any allergic reactions or health complications arising from the consumption of our products by individuals with known or unknown food allergies.

Nutritional information provided on the Site is approximate and may vary based on preparation methods, ingredient substitutions, or portion sizes. This information is not intended as medical or dietary advice.

10. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Piada. Piada has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites.

You acknowledge and agree that Piada shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit or use in connection with our services.

11. Disclaimers and "As-Is" Basis

THE SITE AND ALL SERVICES, CONTENT, MATERIALS, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIADA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PIADA DOES NOT WARRANT THAT:

• THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS
• ANY ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED

Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in its entirety. In such cases, Piada's warranties will be limited to the greatest extent permitted by applicable law.

Piada does not warrant that the Site is free of viruses or other harmful components. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIADA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to use the Site or services
• Any conduct or content of any third party on the Site
• Any content obtained from the Site
• Unauthorized access, use, or alteration of your transmissions or content
• Any food allergy, illness, or health complication arising from consumption of our products
• Any delay or failure in delivery of orders
• Any errors, omissions, or inaccuracies in our menu, pricing, or nutritional information

IN NO EVENT SHALL PIADA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO PIADA IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Piada and you. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so the above limitations may not apply to you in their entirety. In such jurisdictions, Piada's liability shall be limited to the greatest extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Piada and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Site or services in a manner not expressly permitted by these Terms
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Your violation of any applicable federal, state, or local laws or regulations
• Any User Content you submit, post, or otherwise make available through the Site
• Your negligence or willful misconduct
• Any false or misleading information you provide to Piada

Piada reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without the prior written consent of Piada. Piada will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Piada is registered and operates, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the courts of competent jurisdiction in the applicable state. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

These Terms are subject to applicable federal laws, including:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive acts and practices
• The CAN-SPAM Act, 15 U.S.C. § 7701 et seq., governing commercial electronic mail
• The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030
• The Americans with Disabilities Act (ADA) as applicable to digital accessibility
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as applicable to California residents
• All applicable food safety regulations enforced by the U.S. Food and Drug Administration (FDA)

If you are a California resident, you may have additional rights under the CCPA and CPRA. Please refer to our Privacy Policy for more information about your California privacy rights.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Piada at [email protected] and provide a written description of the dispute, including your name, contact information, and a description of the issue. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days from the date of the written notice. During this period, neither party shall initiate formal legal proceedings except to seek emergency injunctive or other provisional relief.

15.2 Binding Arbitration

If the parties are unable to resolve the dispute through informal means within the thirty (30) day period, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, before a single arbitrator.

The arbitration shall be conducted in English and the seat of arbitration shall be determined based on the applicable AAA rules. Judgment on the arbitration award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

15.3 Class Action Waiver

YOU AND PIADA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Piada agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a court of competent jurisdiction in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this arbitration provision.

Additionally, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party's patent, copyright, trademark, or trade secrets shall not be subject to this arbitration agreement.

16. Term and Termination

These Terms shall remain in full force and effect while you use the Site and/or services. Piada may, in its sole discretion, at any time and for any reason:

• Suspend or terminate your access to all or any part of the Site
• Deactivate or delete your account and any related information
• Discontinue any service, feature, or portion of the Site

Grounds for termination may include, but are not limited to, your violation of any provision of these Terms, conduct that Piada believes is harmful to other users, third parties, or the interests of Piada, or for any other reason at Piada's sole discretion.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Site and services will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Changes to Terms

Piada reserves the right, in its sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes by updating the "Last Updated" date at the top of this page and, where required by applicable law, by notifying you via email or through a prominent notice on our Site.

It is your responsibility to review these Terms periodically. Changes to these Terms are effective when they are posted on this page. Your continued use of the Site or services following the posting of any changes to these Terms constitutes acceptance of those changes.

If we make material changes to these Terms, we will make reasonable efforts to notify registered users via email at the address associated with their account. Piada encourages you to review these Terms whenever you access the Site to stay informed about our terms and conditions.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable under any applicable law or be so declared by any court of competent jurisdiction, then such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. Instead, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be deemed modified to the limited extent necessary to make it valid and enforceable while preserving the intent of the original provision to the greatest extent possible.

If a court finds that the class action waiver in Section 15.3 is unenforceable with respect to any particular claim, then that claim may proceed in court as a class action, but all other claims shall still be subject to binding arbitration as provided herein.

19. Waiver

No failure or delay by Piada in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. No waiver by Piada of any breach or default of any of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms.

20. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Piada on the Site, shall constitute the entire agreement between you and Piada concerning the Site and services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to the Site and services, and the subject matter of these Terms.

No amendment to these Terms shall be effective unless it is in writing and signed by an authorized representative of Piada, or posted on the Site in accordance with Section 17.

21. Force Majeure

Piada shall not be liable for any failure or delay in performing its obligations hereunder to the extent such failure or delay is caused by circumstances beyond Piada's reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government actions, war, terrorism, labor disputes, power failures, internet disruptions, or other force majeure events. In the event of such circumstances, Piada shall use commercially reasonable efforts to resume performance as soon as reasonably practicable.

22. Electronic Communications

By using the Site or communicating with us via electronic means, you consent to receive communications from Piada electronically. Piada will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that Piada provides to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails from Piada by following the unsubscribe instructions included in each promotional email or by contacting us at [email protected]. Please note that even if you opt out of receiving promotional emails, you may still receive transactional or account-related emails.

23. Accessibility

Piada is committed to ensuring that its Site and services are accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you experience any difficulty accessing our Site or services, please contact us at [email protected] so that we can assist you and work to improve accessibility.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, please do not hesitate to contact us. We are committed to addressing your concerns promptly and professionally.